Thank you for reaching out to GoPro Support. Sorry to hear that you’re having trouble with exporting your video with GoPro Studio. I have some tips for you that should resolve the issue.
1) Can you confirm that you have the latest version of Studio installed? Currently the latest version can be downloaded here.
2) Make sure that you have plenty of space on the drive that you are exporting to.
3) Make sure that the graphics card has the latest driver installed from the graphics card manufacturer's website. Even if the latest driver is installed, reinstall the latest driver and check if it resolves the issue.
4) Make sure that Power Saving mode is disabled for the monitor and computer.
- Click the Start button. Select "Control Panel" from the Start menu pane.
- Type "power options" into the search box. Click "Power Options."
- Click "Show Additional Plans" in the "Select a Power Plan" section.
- Click and enable the "High Performance" button
- Select the blue "Change Plan Settings" link next to the High Performance setting to open the plan settings editor window.
- Change the setting beside "Turn Off Display" to "Never" under both the "On Battery" and "Plugged In" headings. Change the setting beside "Put the Computer to Sleep" to "Never" under both headings.
- Click "Save Changes" to implement the setting.
5) Try Turning off User Account Control in Windows Control Panel.
6) If you have any non-English letters in your folder paths or filenames, the export will fail. Make sure that only English characters are used. Also be sure that the file path is no more than 256 characters.
7) If DIVX is installed, MP4 exports fail. To resolve this, uninstall DIVX. You can do this from your “Add/Remove Programs” window in Control Panel if you’re using Windows XP. If you’re on Windows Vista, you’ll need to go to“Programs and Features” in Control Panel. Find DIVX, and uninstall it.
MP4 exports at resolutions higher than 1920x1080 will fail. This is a common issue if you are using time-lapse sequences. To resolve this, resize your clips to 1920x1080 during the initial conversion in Step 1. Click on “Advanced Settings”, then adjust the “Image Size”.
9) If there is already an MP4 with the same name in the location where you're trying to export, the export will fail. The solution is to choose a new location.
10) If the file exports to a certain point and then simply stops and ends without an error message, try exporting it in the Archive format and play it back to find which part of the video is corrupted. From there you should be able to reconvert the original .MP4 for just that section and use it without a problem.
If you go through all of these steps and it still fails I'd like to have you try deleting the appsettings file to try and resolve this problem. Here are instructions to locate and delete this file:
- Browse to C://Users/<username>/AppData/Roaming/GoPro. Please make sure to input <username> as your personal computer username.
- Locate the appsettings file.
- Delete appsettings.
- Restart GoPro Studio and check if the issue is resolved.
If you are unable to find the AppData folder, it means that this folder is hidden. You'll need to display hidden files and folders. Here is how to do that:
Windows XP, Vista, or Windows 7
- Open Computer or My Computer.
- From the Tools menu, select Folder Options.
- Click on the View tab in the Folder Options Window.
- In Advanced Settings, locate "Hidden files and folders." Select Show hidden files and folders.